Shenzhen Deertom Technology Co.,Ltd

Service

We provide fast respond service, usually your question will be replied within 12 hours or 24 hours at most .

Quality is our Life , Service is our Soul . DeerTom promises you a good service  no matter pre-sales or after-sales .




Customer Service

 


1. How to place an order sample for trial from Gisantone Factory ?


Process sample order: Issue proforma invoice (P/I) immediately after receiving buyer’s order request, purchaser confirm that all the details on the P/I are correct, then pay according to the payment term in the proforma invoice, samples will be sent in one to seven working days after we received the payment. 

Or warmly welcome your esteemed company & you to pick up the goods from our factory or arrange by your partner, your agent and carrier, express company or forwarder and others.


2. How to follow up your order during delivery, shipment or transportation?


As a rule, trial small testing order by air. Couriers for your option, such as DHL, FedEx, UPS,TNT & EMS. Under your account if your have account like DHL, UPS or other couriers, please inform us without hesitation in advance.

Usually ship and transport large orders by sea. As you know, the ocean shipment will take more days than by air. But the cost is more cheapness. Therefore, the shipping way is subject to your demand in advance. And customs clearance paperwork and procedures will be handled by the forwarder. In case of any additional documentation, Gisantone Company will assist the forwarder with it as much as possible.


3. What’s the Lead time?


Large order: 7  to 25 working days after receiving deposit according to the payment terms; 
Placing a trial sample order: 1  to 7 working days after we receive payment according to the payment terms relies on quantity ordered.


If you have any comments, welcome to contact us ...

Online service

Skype: szdeertom info@deertom.com sales@deertom.com